Disney+从外区转到新加坡区，默认是没有R21评级的，只有R18。虽然资源上差异不大，但还是想打开全部权限。网上有提到找客服开通，但具体如何与客服对话没有现成的教程，我就把我的经历分享出来，给有需要的人。

时间2024年8月14日，下午 6:37

客服：

Hello there! Thank you for contacting Disney+ Customer Support. My name is XX XXX. How may I assist you today?

我：I want to watch the video of R21 level, please help me to open it.

客服：Understood! Not to worry, I’ll try my level best to assist you on this content rating issue here in this chat.

Before I assist you further, please allow me to gather all this information for verification purposes.

– Your Full name:

– Email address of your Disney+ account:

– Name of third-party billing service you used for Disney+: (Google play store, Apple store, etc.)

– Last payment date:

我：** **@*maill.com Apple Appstore June1，2022

客服：Thank you for your information, XXX!

Could you provide me with your public IP address?

Here is the link to generate your public IP address: https://whatsmyip.com/

Besides, I will need your current region and postal code as well!

（我原来设置的Disney+规则下代理，改成全局代理，确保whatsmyip下面也是同样的新加坡节点。提示建议大家提前设置好，这里我浪费半分钟时间）

我：XXX.XXX.XXX.XX

客服：Thank you! Could you provide me with your current region and postal code as well?

我：SINGAPORE XXX

客服：Thank you! Could you provide me with a screenshot of the result of your IP address by using the link above?

我：（截图发送文件）

File Transfer Requested

screenshot.png

596.6 kb

File Transfer Succeeded

客服：Thank you so much!

It seems like the IP address that you provided was not the same as your registration region! May I know that why you’re in a different region now?

我：I come to Singapore to work

客服：Roger that!

（客服让我稍等2分钟，核实资料）

客服：thank you

thank you for holding

I have already assisted you to resolve this content rating issue.Could you try to re-login again now?

我：OK, I will try right now.

客服：Awesome! I have to inform you that once you went back to your country or other countries, you may need to contact our Disney+ customer serive once again to change your account location back to the correct location.

以上就是我和客服话聊谈心开通R21的过程，不确定其他客服也是一模一样的问题，但应该大同小异。

另外对于迪士尼电影爱好者，推荐几个合租专用的服务商，虽然网络中大部分流媒体合租平台都已经支持了Disney+发车的服务，以下三个是我比较推荐的合租平台，更多发车平台的对比可以移步这篇文章：Disney+账号合租平台汇总